Find answers to common questions about Black Stone products, ordering, payments, delivery, and customer support to help you shop with confidence.
We accept Cash on Delivery (COD) and secure online payments through available payment gateways at checkout.
Orders are usually delivered within 3–5 working days, depending on your location and courier service availability.
Yes, we offer nationwide delivery across Pakistan through trusted courier partners.
Once your order is shipped, our team will share tracking details via phone or email so you can monitor delivery status.
Tracking details may take 24–48 hours to update after dispatch. If the issue continues, please contact our support team.
If you receive a damaged or defective item, please contact us within 48 hours of delivery with pictures, and our team will assist you accordingly.